Call Center Agent Display Solutions
- Remotely Manage and Control Difficult to Access IT Resources.
- High Resolution, Low-Power, Quad Monitor Zero Client Solutions.
- Low Maintenance, Quicker Service Recovery Times.
Almost all call centers have two things in common: many people in a small crowded area and large display systems for sharing visual information. Combine the heat output from all the human bodies with the heat output from hundreds of PCs and displays in one room and you have a very uncomfortable work environment no matter how much air conditioning is pumped into the work area. One way to improve the working conditions is to replace the PCs with stateless zero clients. Zero clients have no local processor, memory, or hard drive so they only need a tiny bit of power to operate (~15w). Low power requirements mean low heat output. Even though they are small, zero clients can still support high resolution displays, especially if they are driven by Blade PCs with dedicated CPUs and GPUs
Top reasons to consider ClearCube:
ClearCube zero clients are stateless devices with no moving parts. That means, compared with a PC, there is a greatly reduced likelihood of failure.
Stateless also means there is not much in the unit like processor, memory and hard drive that will produce heat or is worth stealing.
ClearCube Blade PCs are centrally located for better management and quick service restoration.
“ClearCube's easy-to-install system-as well as its exemplary support team-made the process extremely easy, and Lillian Vernon call center representatives have responded very favorably
to the ClearCube PCs. Not only does ClearCube provide all the benefits and high performance of the conventional PC-upgradeability, standardized applications, rich multimedia, and 100 percent hardware and software compatibility-but it also frees up desk space by moving everything
but the monitor, keyboard, and mouse off the desktop.”
Director of MIS Operations.
Call centers are 365x24x7 round the clock operations. Service interruptions lead to longer hold times for customers which leads to very poor customer satisfaction levels and in today's competitive retail environment, often times good customer service is the competitive edge that keeps customers coming back.
Lillian Vernon Corporation needed an alternative to the terminals it used in its call centers, and the company wanted a reliable desktop solution with an open design platform to help call center representatives service customers.
“The terminals the company used did not provide the open design platform we wanted,” says David Hochberg, Vice President Public Affairs. "In addition, hardware maintenance and software upgrades required interrupting
users to work on their PCs one at a time"
“Lillian Vernon knows that ClearCube has brought an improvement in function and service
to its call center operations, which in turn has impacted the company's bottom line,”
says Hochberg. The company has saved 25 percent in technical support costs, 50 percent
in administration costs, and 75 percent in end-user operation costs since it began using the ClearCube solution.
Desktop PCs are critical to the success of the Customer Support organization. They are used 24x7 by the support representatives to service Atmos customers. But the traditional desktop PCs posed significant challenges for Atmos. They were very expensive to support, difficult to secure (hardware and data), delivered poor uptime and took up a lot of valuable space in the Support Centers. “We wanted a full PC solution, but not the support hassles of a regular PC”, says Rex Petrey, Network Administrator.
Atmos Energy deployed ClearCube PC Blades throughout its Amarillo site as well as in its remote Support Center in Metarie, Louisiana and Greatly decreased costs and no need for additional support staff as the company grows. Increased efficiency of deploying and supporting PCs. Improved, cooler and cleaner working environment for employees with more space and less noise.