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Professional Services & Support EngineerClearCube delivers centralized desktop computing solutions that leverage its Sentral centralized management software to integrate powerful PC blade technology, cutting-edge user access devices and expert professional services to give organization comprehensive, high-performance centralized computing and virtual desktop solutions. ClearCube has thousands of customers around the world in the financial services, government, education, healthcare, and manufacturing industries. ClearCube has won numerous awards, including InfoWorld’s prestigious "Technology of the Year Award" for the best blade system in 2007.Job Functions 1. Take ownership of Level 2 issues both software and hardware 2. Work with Engineering and Sales departments to plan, modify and test product configurations to meet customer requirements 3. Travel to customer sites and provide pre site surveys, assessments and install Clearcube equipment 4. Provide onsite training to customers 5. Customer service and timely resolution by working phone/web/email cases that come in from Partners and Customers 6. Replicate issues in a test environment and work with engineering to find fixes if necessary 7. Ensure that communication is maintained with customer 8. Record troubleshooting information in SFDC cases in timely and complete fashion 9. Confirm case resolution and customer satisfaction prior to closing case 10. Handle escalation to Engineering design team if necessary 11. Participate in on rotation of support duties after hours, weekends, and holidays 12. Carry out special projects as assigned 13. Confer with customers and engineers to assess equipment needs and to determine system requirements 14. Help Partners and Sales Account Executives sell products requiring extensive technical expertise and support for installation 15. Recommend improved products to partners/customers, documenting how such changes will lower costs or increase production Requirements • Strong Windows Operating System skills • Knowledge of computing hardware necessary • Experience with Java, Perl, SQL/mySQL and Tomcat preferred • Requires the ability to travel to Partners, customers, and on-site locations up to approximately 25 % • Implementation or exposure to the one or more of the following Operating Systems in a managed network environment or enterprise: - Microsoft Windows XP Professional - Microsoft Windows 07 - Microsoft Windows Server 2003/2008 • Working knowledge of the power, limitations and best practices of Microsoft Active Directory Services including Dynamic DNS, DHCP and GPOs • Understanding of the fundamentals of IP networking (Routing, TCP and UDP Ports, Network Services) • Implementation or Production Management Exposure to one or more of the following Enterprise Applications: - Symantec Ghost or other block-level desktop imaging applications - VMware Virtual Center/ESX - XenEnterprise/CitrixXenServer - Citrix Presentation Server/XenApp (CCA\CCEA\CCIA a plus) - Citrix Provisioning Server/Ardence (CCA\CCEA\CCIA a plus) - SAN / NAS and IP storage protocols iSCSI & NFS helpful • Experience in migrating or managing a Centralized End User Desktop Environment QUALIFICATIONS: 1. Bachelor’s degree in engineering, or equivalent experience 2. A minimum of 3 years of work-related skill, Blade/ hardware architecture knowledge, or experience. Working knowledge of the practical application of engineering science and technology 3. Excellent verbal and writing skills; in addition, ability to present information to an audience 4. Having current or previous security clearance is preferred but not necessary Federal Account Executive
The Account Executive is a Federal sales executive responsible for leading a ClearCube solutions sale utilizing appropriate resources as needed. This includes selling through any one of channel partners and working directly with accounts. The Account Executive will have geographic territory with some existing accounts and partners as well as assigned agencies. The Account Executive is responsible for selling all products, services and solutions offered by ClearCube through indirect channels. The AE reports to the VP of Worldwide Sales. Main Responsibilities:
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