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12-6-2004 Austin, Texas - December 6, 2004 - ClearCube Technology, the market leader and pioneer in PC blade computing, today announced that Telvista's new contact center in Odessa, Texas, is based on the ClearCube PC blade solution. Through the use of PC blades, Telvista has increased its PC availability to 99.9 percent, ensuring that its customers get the highest quality of service. Telvista, operating six contact centers throughout the United States and Mexico, provides outsourcing solutions for customer care and tech support, as well as interactive voice response (IVR) and consulting services. When it built the new Odessa facility it needed a PC infrastructure that supported its hundreds of users with minimal downtime. Thin-client alternatives proved too risky with hundreds of users running off the same physical environment, and traditional desktop PCs were too costly to support and did not provide the high availability that PC blades allow. "For contact centers, every minute down is a minute not servicing our customers," said Alvaro Holguin, CIO of Telvista. "Moving uptime from 98.8% to almost four nines has been a significant part of the return on our investment in ClearCube. But the picture is much bigger than that. Reduced heat and noise create a better environment for our agents while also lowering energy costs. The IT support ratio is dramatically improved. Our new flexibility to seat any agent anywhere with great speed and ease gives our operations a new edge. The overall business improvement is as compelling as the uptime advantage." "Telvista can have one IT technician support 500 people or more, allowing them to better manage IT costs. With traditional desktop PCs, that is unheard of," said Carl Boisvert, president and CEO of ClearCube. "Our PC blades allow IT managers to research and explore cutting-edge technology, instead of having to dedicate their time to administrative IT support. PC blades combine the best of thin-client computing and he best of desktop PCs into the perfect contact center solution." ClearCube PC blades offer IT managers a 99.9 percent uptime and the ability to move users from one PC blade to another without leaving the IT department. By centralizing PC blades, ClearCube reduces heat and noise on the contact center floor and keeps PC blades in a secure data center, providing users with a small user port on their desk. The user ports can connect external storage devices if the IT manager allows access but also ensure that users cannot walk off with any sensitive data. "We are always looking for new technologies that can benefit our clients. Today our clients are primarily looking for uptime and security. With ClearCube PC blades we can not only offer our clients constant uptime but we gain a competitive advantage with our PCs locked in a secure data center. There's no better way to ensure data security," continued Alvaro. "ClearCube gives us many things our clients are asking us to provide, and is making us more successful at giving our customers a better outsourcing experience. In our business, every advantage counts." About ClearCube Technology ClearCube Press Contacts: |